Frequently Asked Questions
Everything you need to know about your Trango gear and orders.
What is the standard shipping time for Trango equipment?
We process orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 days depending on your location.
Do you offer a warranty on professional sports gear?
Yes, all Trango products come with a 12-month manufacturer warranty covering defects in materials and workmanship to ensure your safety and performance.
How can I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be unused, in their original packaging, and with all tags attached to qualify for a full refund.
Are Trango products certified for competitive use?
Absolutely. Our equipment meets all relevant international safety standards and certifications, including ISO and sport-specific regulatory requirements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options through Klarna and Affirm.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.